Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for an exchange / return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return/exchange, please contact us at customerservice@ninelineapparel.com. 

If your return/exchange is accepted, our team will provide you with further instructions. Items sent back to us without first requesting via email will not be accepted. Please note that customer service response times typically can take 2-4 business days. We appreciate your patience.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item by emailing customerservice@ninelineapparel.com

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at Justin@neverwokeapparel.com.

You can always contact us with any questions at customerservice@ninelineapparel.com.